Nov, 2015

Microsoft issues with El Capitan (Mac OS X 10.11) resolved

On October 2, 2015, IT Services posted a notice discouraging Mac users from upgrading to Mac OS X 10.11 (El Capitan), a version that was released by Apple on September 30, 2015.

We are pleased to announce that the issues identified in the notice regarding Microsoft Office 2011 & 2016  have been resolved.El Capitan1

Here are recommendations if you choose to upgrade:

  • If you use SMART Notebook software, please contact SMART Technologies for an update that supports OS X El Capitan.
  • If you are running Microsoft Office 2011, please install the 14.5.6 update for OS X El Capitan compatibility.
  • If you are running Microsoft Office 2016, please install the 15.16 update as well as the OS X El Capitan v10.11.1 update. These updates are available to download through the Microsoft AutoUpdate and Apple Software Update tools respectively.

…for other OS X versions, you may be required to re-install the drivers after you upgrade.

IT Services tested Follow-you printing after upgrading from Yosemite (only) to El Capitan, and the printing drivers appear to be working.  However, for other OS X versions, you may be required to re-install the drivers after you upgrade.  If you have any issues with printing after your upgrade, please contact the Solutions Centre.

We recommend following Apple’s guidance on upgrading OS X.

Please contact the ITS Solutions Centre at or 403-329-2490 if you require additional information or require assistance.

Can YOU beat IT Services in the ULSU Food Bank Challenge?

IT Services earned bragging rights last year when the department soundly thrashed Financial Services by collecting the most number of items and largest amount of cash for the ULSU Food Bank! There was a great deal of chest-pounding in all of the ITS offices.Food Bank challenge1

Financial Services has challenged IT Services again this year (to try to redeem themselves we think) – and once again we’re opening the challenge up to ALL DEPARTMENTS on campus to join us.

CIO Mark Humphries says if some departments don’t want to take up the challenge, then IT Services will personally pick up any donations and ensure each get credit. Alternatively, donations can be dropped off in the Solutions Centre in E610 of University hall. Cash donations are very welcome and the amount is factored into the challenge.

Shelley Tuff, who coordinates the Food Bank along with her other duties as Health Plan Administrator for the Students’ Union, says breakfast items are on the top of their wish list. Also greatly appreciated are granola bars, canned fruit, canned vegetables and meats, pasta and pasta sauces. She adds they currently have an overstock of soup but they won’t turn it down. Anything they don’t need can be donated to other food banks.

During these tough economic times, the next few years may be very difficult for students and their families. Your kindness and generosity will make a world of difference for many.

Food bank helpers will be collecting donations December 15th. If your department isn’t able to take the challenge, we encourage individuals to donate items to other departments who are participating. Watch for updates in UWeekly.

And again this year, the prize is bragging rights!

For more information, please contact Shelley at 403-329-2039 or at